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Order confirmation and notification emails are not being received by customers - what's wrong?

If you are not receiving emails such as order confirmations or registration notices, it may be due to an unverified sender domain (e.g., no-reply@yourdomain.com), DNS issues, or spam filtering.

This is a deliverability issue, not a sending issue. WizCommerce is sending the emails, but something is preventing them from reaching the inbox.

» How to fix this

  1. Ask the recipient to check their spam or junk folder for emails from noreply@wizcommerce.com.
  2. If using a custom email address (e.g., no-reply@yourdomain.com), verify that the address is valid and properly configured.
  3. Add the required DNS records (TXT, MX, DKIM) for your domain as provided by the WizCommerce team.
  4. If the custom email is not working, WizCommerce will send from noreply@wizcommerce.com as a fallback.
  5. Ask recipients to mark emails from WizCommerce as 'Not Spam' to improve future deliverability.
  6. If the issue persists, contact help@wizcommerce.com to verify the email configuration.

Note: Once DNS records are updated, it can take up to 48 hours for the changes to take effect. This is normal and is controlled by your domain provider, not WizCommerce.

» What happens if the custom email isn't working yet?

WizCommerce will automatically fall back to sending emails from noreply@wizcommerce.com in the meantime, so your customers will still receive notifications while the configuration is being sorted out.

» Tips to avoid this in the future

  • Get your DNS records configured early — ideally before you go live with your B2B website
  • Remind customers during onboarding to add noreply@wizcommerce.com to their contacts or safe sender list
  • Always check spam first before escalating, it resolves the majority of cases

Still need help? Reach out to your Customer Success Manager or contact our Support Team.