--- title: Does Ella support cart-level or order-level discounts? description: Learn how to set up order-level discount rules in Prompt Management and how Ella applies and logs them on every draft order. --- [Skip to content](https://knowledge.wizcommerce.com/does-ella-support-cart-level-or-order-level-discounts-#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) 3. [Help with Ella](https://knowledge.wizcommerce.com/help-faqs#help-with-ella) June 4, 2026 # Does Ella support cart-level or order-level discounts? Yes. Discount rules are configured in Prompt Management using plain language, no code required. Rules can be written by anyone on your team who knows your pricing logic. --- #### **» How to set up an order-level discount rule** Rules are written as plain sentences in the Prompt Management UI. Some examples: - *"Apply a 10% discount if the total order amount is greater than $10,000."* - *"Apply free shipping if the order total exceeds $5,000."* - *"Apply a 5% discount for customer Harbour Interior Home on all orders over $2,000."* Ella applies the rule automatically at draft time. The discounted total and the original total are both shown on the draft, and the triggering rule is logged on the order so there is always an audit trail. --- #### **» What's supported** - **Order-level Rules:** Applied to the full cart total - **Per-line-item Rules:** Applied to specific SKUs or product families - **Per-customer Rules:** Scoped to a named customer or customer segment - **Conflict Detection:** If two rules apply to the same order and produce conflicting outcomes, Ella flags the conflict for the rep to resolve before submission --- #### **» Things to keep in mind** - Rules are configured per tenant or per customer during onboarding. 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