--- title: Help & FAQs | WizCommerce Help Centre description: Browse answers to common questions, troubleshoot issues, and get step-by-step guidance, all in one place. --- [Skip to content](https://knowledge.wizcommerce.com/help-faqs#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) # Help & FAQs Browse answers to common questions, troubleshoot issues, and get step-by-step guidance, all in one place. - [How do I switch between company accounts on WizCommerce?](https://knowledge.wizcommerce.com/how-do-i-switch-between-company-accounts-on-wizcommerce) - [How do I reset my WizOrder password?](https://knowledge.wizcommerce.com/how-do-i-reset-my-wizorder-password) - [What should I do if the WizCommerce app is not working properly?](https://knowledge.wizcommerce.com/wizcommerce-app-is-not-working-properly) - [Why does WizCommerce work in Incognito mode but not in my normal browser?](https://knowledge.wizcommerce.com/why-does-wizcommerce-work-in-incognito-mode-but-not-in-my-normal-browser) - [How to Manage Two-Factor Authentication (2FA) in WizCommerce account?](https://knowledge.wizcommerce.com/how-to-manage-two-factor-authentication-2fa-in-wizcommerce-account) - [Why Some Options or Settings Are Hidden in WizCommerce?](https://knowledge.wizcommerce.com/why-some-options-or-settings-are-hidden-in-wizcommerce) - [How do I see all carts created for a customer?](https://knowledge.wizcommerce.com/how-do-i-see-all-carts-created-for-a-customer-) See less ▼ ## Help with Orders - [Why are my notes not showing on the order or quote PDF?](https://knowledge.wizcommerce.com/why-are-my-notes-not-showing-on-the-order-or-quote-pdf) - [How to update the draft order?](https://knowledge.wizcommerce.com/how-to-update-the-draft-order) - [How to Edit or Delete a Order in WizOrder?](https://knowledge.wizcommerce.com/how-to-edit-or-delete-a-order-in-wizorder-) - [How to Set Up Freight Charges in WizCommerce?](https://knowledge.wizcommerce.com/how-to-set-up-freight-charges-in-wizcommerce) - [If the iPad loses connection mid-order, is the order lost?](https://knowledge.wizcommerce.com/if-the-ipad-loses-connection-mid-order-is-the-order-lost) - [What should I do if offline orders are not syncing after reconnecting?](https://knowledge.wizcommerce.com/what-should-i-do-if-offline-orders-are-not-syncing-after-reconnecting) See less ▼ ## Help with Quotes - [How to update the draft quote?](https://knowledge.wizcommerce.com/how-to-update-the-draft-quote) ## Help with Presentation - [Why does the presentation (PDF) fail to upload in Catalog (Publitas)?](https://knowledge.wizcommerce.com/why-does-the-presentation-pdf-fail-to-upload-in-catalog-publitas) ## Help with Inventory - [Hide Out-of-Stock Products on Your B2B Site](https://knowledge.wizcommerce.com/hide-out-of-stock-products-on-your-b2b-site) ## Help with User Management - [How to inactivate a user/sales rep or change password in WizOrder?](https://knowledge.wizcommerce.com/how-to-inactivate-a-user/sales-rep-or-change-password-in-wizorder) - [How do I set up and send payment links?](https://knowledge.wizcommerce.com/how-do-i-set-up-and-send-payment-links) - [How do I export users in WizOrder?](https://knowledge.wizcommerce.com/how-do-i-export-users-in-wizorder) - [How do I update the email address or phone number of a sales rep?](https://knowledge.wizcommerce.com/how-to-update-a-sales-rep-email-or-phone-number) - [How do I update a user's contact information in WizCommerce?](https://knowledge.wizcommerce.com/how-do-i-update-a-users-contact-information-in-wizcommerce) - [How do I delete a duplicate customer record in WizCommerce?](https://knowledge.wizcommerce.com/how-do-i-delete-a-duplicate-customer-record-in-wizcommerce) See less ▼ ## Help with Pricelist & Discounts - [Why is my discount not showing on a product?](https://knowledge.wizcommerce.com/why-is-my-discount-not-showing-on-a-product) - [Does updating product price affect confirmed orders?](https://knowledge.wizcommerce.com/does-updating-product-price-affect-confirmed-orders) ## Help with WizStudio - [How to Download Images in Bulk from Projects in WizStudio?](https://knowledge.wizcommerce.com/how-to-download-images-in-bulk-from-projects-in-wizstudio) - [How do I cancel my WizStudio subscription?](https://knowledge.wizcommerce.com/how-do-i-cancel-my-wizstudio-subscription) - [How WizStudio billing and credit renewal works for monthly plans?](https://knowledge.wizcommerce.com/how-wizstudio-billing-and-credit-renewal-works-for-monthly-plans) - [Why did my WizStudio credit balance change?](https://knowledge.wizcommerce.com/why-did-my-wizstudio-credit-balance-change) ## Help with Ella - [How accurate is Ella and how does Ella handle errors?](https://knowledge.wizcommerce.com/how-accurate-is-ella-and-how-does-ella-handle-errors) - [Does Ella attach the source PO when creating a Sales Order in the ERP?](https://knowledge.wizcommerce.com/does-ella-attach-the-source-po-when-creating-a-sales-order-in-the-erp) - [Will Ella pull bill-to/ship-to from the customer database or just the PO?](https://knowledge.wizcommerce.com/will-ella-use-our-customer-database-for-bill-to-/-ship-to-or-just-whats-typed-on-the-po) - [Which ERPs does Ella integrate with?](https://knowledge.wizcommerce.com/which-erps-does-ella-integrate-with) - [Can Ella handle unit-of-measure conversions, such as Kg to Pounds?](https://knowledge.wizcommerce.com/can-ella-handle-unit-of-measure-conversions-such-as-kg-to-pounds) - [Does Ella support cart-level or order-level discounts?](https://knowledge.wizcommerce.com/does-ella-support-cart-level-or-order-level-discounts-) - [How does Ella handle out-of-stock items on a PO?](https://knowledge.wizcommerce.com/how-does-ella-handle-out-of-stock-items-on-a-po) - [What file formats can Ella read?](https://knowledge.wizcommerce.com/what-file-formats-can-ella-read) - [Can I upload POs directly to Ella instead of emailing them?](https://knowledge.wizcommerce.com/can-i-upload-pos-directly-to-ella-instead-of-emailing-them) - [Will Ella show volume pricing breaks and suggested upsell quantities?](https://knowledge.wizcommerce.com/will-ella-show-volume-pricing-breaks-and-suggested-upsell-quantities) - [Does Ella support different discount or tax rules for specific customers or SKUs?](https://knowledge.wizcommerce.com/does-ella-support-different-discount-or-tax-rules-for-specific-customers-or-skus) - [What if the PO only has a description or a buyer's part number - no SKU?](https://knowledge.wizcommerce.com/what-if-the-po-only-has-a-description-or-a-buyers-part-number-no-sku) - [How does Ella handle a price mismatch between the PO and the ERP / pricelist?](https://knowledge.wizcommerce.com/how-does-ella-handle-a-price-mismatch-between-the-po-and-the-erp-/-pricelist) See less ▼ ## Help with Org Settings (Admin) - [How do I enable or disable Showroom Mode in WizCommerce?](https://knowledge.wizcommerce.com/how-do-i-enable-or-disable-showroom-mode-in-wizcommerce) ## Help with Emails - [How to fix customers not receiving order confirmation emails?](https://knowledge.wizcommerce.com/how-to-fix-customers-not-receiving-order-confirmation-emails) ## Help with Products - [Why can’t I find a product when searching by SKU or name?](https://knowledge.wizcommerce.com/why-cant-i-find-a-product-when-searching-by-sku-or-name) - [How do I download more than 100 labels at once in WizCommerce?](https://knowledge.wizcommerce.com/how-do-i-download-more-than-100-labels-at-once-in-wizcommerce) - [How do I fix a failing file upload in (Files) WizOrder?](https://knowledge.wizcommerce.com/how-do-i-fix-a-failing-file-upload-in-files-wizorder) - [How Do I Remove or Delete a Modifier in WizCommerce?](https://knowledge.wizcommerce.com/how-do-i-remove-or-delete-a-modifier-in-wizcommerce) ## Help with Import/Export - [Why did my product or inventory Import/Export fail without showing an error?](https://knowledge.wizcommerce.com/why-did-my-product-or-inventory-import/export-fail-without-showing-an-error) - [How to hide discontinued products from your B2B website?](https://knowledge.wizcommerce.com/how-do-i-hide-old-or-discontinued-products-from-my-website-without-deleting-them) - [Why am I getting an import error when adding products to a category?](https://knowledge.wizcommerce.com/why-am-i-getting-an-import-error-when-adding-products-to-a-category) - [Why am I getting "Nan" import error when trying to delete categories?](https://knowledge.wizcommerce.com/why-am-i-getting-nan-import-error-when-trying-to-delete-categories) ## Help with WizShop - [How to move a website user to the correct customer account?](https://knowledge.wizcommerce.com/how-to-move-a-website-user-to-the-correct-customer-account) - [Why SKUs/products are missing from B2B website?](https://knowledge.wizcommerce.com/why-skus/products-are-missing-from-b2b-website) - [What to check if your B2B website is down or not loading properly?](https://knowledge.wizcommerce.com/what-to-check-if-your-b2b-website-is-down-or-not-loading-properly) - [How to Update Your B2B Website Banner Text](https://knowledge.wizcommerce.com/how-to-update-your-b2b-website-banner-text) - [What happens after a buyer gets the 'Registration Under Review' email?](https://knowledge.wizcommerce.com/what-happens-after-a-buyer-gets-the-registration-under-review-email) - [How to update the New Arrivals section on your B2B website?](https://knowledge.wizcommerce.com/how-to-update-the-new-arrivals-section-on-your-b2b-website) See less ▼ ## Help with Integration - [Why is my order not pushing to Shopify?](https://knowledge.wizcommerce.com/why-is-my-order-not-pushing-to-shopify) - [Why don't ERP changes show up immediately in WizCommerce?](https://knowledge.wizcommerce.com/why-dont-erp-changes-show-up-immediately-in-wizcommerce) - [Why did my customer's sales rep change to a default rep (like "TBD") after syncing?](https://knowledge.wizcommerce.com/why-did-my-customers-sales-rep-change-to-a-default-rep-like-tbd-after-syncing) - [How to run a bulk product import into QuickBooks Desktop and fix common errors?](https://knowledge.wizcommerce.com/how-to-run-a-bulk-product-import-into-quickbooks-desktop-and-fix-common-errors) - [How to prepare for a bulk product import into QuickBooks Desktop?](https://knowledge.wizcommerce.com/how-to-prepare-for-a-bulk-product-import-into-quickbooks-desktop) - [Orders Not Pushing to QuickBooks? Fix Inactive Integration](https://knowledge.wizcommerce.com/orders-not-pushing-to-quickbooks-fix-inactive-integration) - [Fix a Stuck QuickBooks Web Connector](https://knowledge.wizcommerce.com/fix-a-stuck-quickbooks-web-connector) - [How do I push an order when the Fishbowl login limit has been reached?](https://knowledge.wizcommerce.com/how-do-i-push-an-order-when-the-fishbowl-login-limit-has-been-reached) - [How to resolve QuickBooks sync errors caused by missing SKU?](https://knowledge.wizcommerce.com/how-to-resolve-quickbooks-sync-errors-caused-by-missing-sku) - [How to sync reactivated customers from QuickBooks to WizCommerce?](https://knowledge.wizcommerce.com/how-to-sync-reactivated-customers-from-quickbooks-to-wizcommerce) - [How to sync new QuickBooks products into WizCommerce?](https://knowledge.wizcommerce.com/how-to-sync-new-quickbooks-products-into-wizcommerce) - [How to run a bulk product import into QuickBooks Online and fix common errors?](https://knowledge.wizcommerce.com/how-to-run-a-bulk-product-import-into-quickbooks-online-and-fix-common-errors) - [How to prepare for a bulk product import into QuickBooks Online?](https://knowledge.wizcommerce.com/how-to-prepare-for-a-bulk-product-import-into-quickbooks-online) - [Why are assembly items not showing the correct inventory after a NetSuite sync?](https://knowledge.wizcommerce.com/why-are-assembly-items-not-showing-the-correct-inventory-after-a-netsuite-sync) See less ▼ ## Help with Categories and Collections - [Can I add all products from a category to a wishlist at once?](https://knowledge.wizcommerce.com/can-i-add-all-products-from-a-category-to-a-wishlist-at-once) - [Why is my category or collection showing empty?](https://knowledge.wizcommerce.com/why-is-my-category-or-collection-showing-empty-on-the-website) ## Help With Customers - [How to update a customer's billing address?](https://knowledge.wizcommerce.com/how-to-update-a-customers-billing-address) - [How to delete a contact or address from WizCommerce?](https://knowledge.wizcommerce.com/how-to-delete-a-contact-or-address-from-wizcommerce) - [How to update or replace a customer's contact and set a new primary contact?](https://knowledge.wizcommerce.com/how-to-update-or-replace-a-customers-contact-and-set-a-new-primary-contact) - [What's the difference between Showroom Mode and Offline Mode?](https://knowledge.wizcommerce.com/whats-the-difference-between-showroom-mode-and-offline-mode) ## Help with Trade Show - [What should I check before going to a trade show?](https://knowledge.wizcommerce.com/what-should-i-check-before-going-to-a-trade-show) - [What should I do at the end of each day at a trade show?](https://knowledge.wizcommerce.com/what-should-i-do-at-the-end-of-each-day-at-a-trade-show) - [What should I do after the trade show is over?](https://knowledge.wizcommerce.com/what-should-i-do-after-the-trade-show-is-over) - [Getting started](https://knowledge.wizcommerce.com/getting-started#main-content) - [Product Overview](https://knowledge.wizcommerce.com/getting-started#product-overview) - [Key Concepts You Should Know](https://knowledge.wizcommerce.com/getting-started#key-concepts-you-should-know) - [Product Guides](https://knowledge.wizcommerce.com/getting-started#product-guides) - [Trade Show Checklist](https://knowledge.wizcommerce.com/getting-started#trade-show-checklist) - [Product Search & Discovery](https://knowledge.wizcommerce.com/product-search-discovery#main-content) - [AI Product Recommendations](https://knowledge.wizcommerce.com/product-search-discovery#ai-product-recommendations) - [Filter and Navigate](https://knowledge.wizcommerce.com/product-search-discovery#filter-and-navigate) - [Catalog](https://knowledge.wizcommerce.com/product-search-discovery#catalog) - [Product Selection & Ordering](https://knowledge.wizcommerce.com/product-selection-ordering#main-content) - [Orders](https://knowledge.wizcommerce.com/product-selection-ordering#orders) - [Quotes](https://knowledge.wizcommerce.com/product-selection-ordering#quotes) - [Cart](https://knowledge.wizcommerce.com/product-selection-ordering#cart) - [Presentations](https://knowledge.wizcommerce.com/product-selection-ordering#presentations) - [Wishlist](https://knowledge.wizcommerce.com/product-selection-ordering#wishlist) - [Item History](https://knowledge.wizcommerce.com/product-selection-ordering#item-history) - [Invoices](https://knowledge.wizcommerce.com/product-selection-ordering#invoices) - [Customers & Accounts](https://knowledge.wizcommerce.com/customers-accounts#main-content) - [Customer Relationship Management (CRM)](https://knowledge.wizcommerce.com/customers-accounts#customer-relationship-management-crm) - [Inventory & Warehousing](https://knowledge.wizcommerce.com/inventory-warehousing#main-content) - [Inventory availability](https://knowledge.wizcommerce.com/inventory-warehousing#inventory-availability) - [Payments](https://knowledge.wizcommerce.com/payments#main-content) - [Payment Dashboard](https://knowledge.wizcommerce.com/payments#payment-dashboard) - [Pricing & Commercials](https://knowledge.wizcommerce.com/pricing-commercials#main-content) - [Pricelist](https://knowledge.wizcommerce.com/pricing-commercials#pricelist) - [Discounts & Promotions](https://knowledge.wizcommerce.com/pricing-commercials#discounts-promotions) - [Claims & Credits](https://knowledge.wizcommerce.com/pricing-commercials#claims-credits) - [AI Co-Workers](https://knowledge.wizcommerce.com/ai-co-workers#main-content) - [Ella - AI Order Entry Assistant](https://knowledge.wizcommerce.com/ai-co-workers#ella-ai-order-entry-assistant) - [WizPilot - AI Assistant](https://knowledge.wizcommerce.com/ai-co-workers#wizpilot-ai-assistant) - [WizStudio](https://knowledge.wizcommerce.com/wizstudio#main-content) - [Creating & Editing Images](https://knowledge.wizcommerce.com/wizstudio#creating-editing-images) - [Lifestyle Generator](https://knowledge.wizcommerce.com/wizstudio#lifestyle-generator) - [Silo Editor](https://knowledge.wizcommerce.com/wizstudio#silo-editor) - [Bulk Silo Editor](https://knowledge.wizcommerce.com/wizstudio#bulk-silo-editor) - [Asset Library (Assets)](https://knowledge.wizcommerce.com/wizstudio#asset-library-assets) - [AI Image Expander](https://knowledge.wizcommerce.com/wizstudio#ai-image-expander) - [Reports & Analytics](https://knowledge.wizcommerce.com/reports-analytics#main-content) - [Business Reports](https://knowledge.wizcommerce.com/reports-analytics#business-reports) - [Manage your WizCommerce (Admin)](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#main-content) - [Import / Export](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#import-export) - [Organizational Settings](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#organizational-settings) - [Product Management](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#product-management) - [Managing Your WizShop Website](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#managing-your-wizshop-website) - [Integration & Apps](https://knowledge.wizcommerce.com/integration-apps#main-content) - [Marketing Integration](https://knowledge.wizcommerce.com/integration-apps#marketing-integration) - [Integration Dashboard](https://knowledge.wizcommerce.com/integration-apps#integration-dashboard) - [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs#main-content) - [Help with Orders](https://knowledge.wizcommerce.com/help-faqs#help-with-orders) - [Help with Quotes](https://knowledge.wizcommerce.com/help-faqs#help-with-quotes) - [Help with Presentation](https://knowledge.wizcommerce.com/help-faqs#help-with-presentation) - [Help with Inventory](https://knowledge.wizcommerce.com/help-faqs#help-with-inventory) - [Help with User Management](https://knowledge.wizcommerce.com/help-faqs#help-with-user-management) - [Help with Pricelist & Discounts](https://knowledge.wizcommerce.com/help-faqs#help-with-pricelist-discounts) - [Help with WizStudio](https://knowledge.wizcommerce.com/help-faqs#help-with-wizstudio) - [Help with Ella](https://knowledge.wizcommerce.com/help-faqs#help-with-ella) - [Help with Org Settings (Admin)](https://knowledge.wizcommerce.com/help-faqs#help-with-org-settings-admin) - [Help with Emails](https://knowledge.wizcommerce.com/help-faqs#help-with-emails) - [Help with Products](https://knowledge.wizcommerce.com/help-faqs#help-with-products) - [Help with Import/Export](https://knowledge.wizcommerce.com/help-faqs#help-with-import-export) - [Help with WizShop](https://knowledge.wizcommerce.com/help-faqs#help-with-wizshop) - [Help with Integration](https://knowledge.wizcommerce.com/help-faqs#help-with-integration) - [Help with Categories and Collections](https://knowledge.wizcommerce.com/help-faqs#help-with-categories-and-collections) - [Help With Customers](https://knowledge.wizcommerce.com/help-faqs#help-with-customers) - [Help with Trade Show](https://knowledge.wizcommerce.com/help-faqs#help-with-trade-show) [![Asset 10](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%2010.png?width=238&height=32&name=Asset%2010.png "Asset 10")](https://wizcommerce.com/)   [mailto:help@wizcommerce.com](mailto:help@wizcommerce.com) Copyright © 2025, WizCommerce