Help & FAQs
Browse answers to common questions, troubleshoot issues, and get step-by-step guidance, all in one place.
Help with Orders
Help with Inventory
Help with User Management
Help with Pricelist & Discounts
Help with AI Co-Workers
- How accurate is Ella and how does Ella handle errors?
- Does Ella attach the source PO when creating a Sales Order in the ERP?
- Will Ella pull bill-to/ship-to from the customer database or just the PO?
- Which ERPs does Ella integrate with?
- Can Ella handle unit-of-measure conversions, such as Kg to Pounds?
- Does Ella support cart-level or order-level discounts?
- How does Ella handle out-of-stock items on a PO?
- What file formats can Ella read?
- Can I upload POs directly to Ella instead of emailing them?
- Will Ella show volume pricing breaks and suggested upsell quantities?
- Does Ella support different discount or tax rules for specific customers or SKUs?
- What if the PO only has a description or a buyer's part number - no SKU?
- How does Ella handle a price mismatch between the PO and the ERP / pricelist?
Help with Org Settings (Admin)
Help with Emails
Help with Products
Help with Import/Export
Help with WizShop
Help with Integration
- Why did my customer's sales rep change to a default rep (like "TBD") after syncing?
- How to run a bulk product import into QuickBooks Desktop and fix common errors?
- How to prepare for a bulk product import into QuickBooks Desktop?
- Orders Not Pushing to QuickBooks? Fix Inactive Integration
- Fix a Stuck QuickBooks Web Connector
- How do I push an order when the Fishbowl login limit has been reached?
- How to resolve QuickBooks sync errors caused by missing SKU?
- How to sync reactivated customers from QuickBooks to WizCommerce?
- How to sync new QuickBooks products into WizCommerce?
- How to run a bulk product import into QuickBooks Online and fix common errors?
- How to prepare for a bulk product import into QuickBooks Online?
- Why are new products not importing or pushing to Shopify after an order?
- Why are assembly items not showing the correct inventory after a NetSuite sync?