--- title: How do I access the Help Center and raise a ticket from WizOrder? description: Learn how to use the help menu in WizOrder to browse Help Center articles or raise a support ticket from the top of any page. --- [Skip to content](https://knowledge.wizcommerce.com/how-do-i-access-the-help-center-and-raise-a-ticket-from-wizorder#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) November 6, 2026 # How do I access the Help Center and raise a ticket from WizOrder? WizOrder has a built-in **help menu**, so you can find answers and contact our team without leaving the app. Click the **help icon (?)** at the top right of any page to: - **[Browse Help Center](https://knowledge.wizcommerce.com/):** explore our Knowledge Base articles and guides. - **Raise a Ticket:** describe your issue to our support team. ![help menu](https://knowledge.wizcommerce.com/hs-fs/hubfs/help%20menu.png?width=670&height=364&name=help%20menu.png) --- #### **» Browse the Help Center** 1. Click the **help icon (?)** at the top right. 2. Select **Browse Help Center**. ![browse KB](https://knowledge.wizcommerce.com/hs-fs/hubfs/browse%20KB.png?width=670&height=364&name=browse%20KB.png) 3. The Help Center opens in a new tab, where you can search articles and guides. ![KB](https://knowledge.wizcommerce.com/hs-fs/hubfs/KB.png?width=670&height=364&name=KB.png) --- #### **» Raise a ticket** 1. Click the **help icon (?)** at the top right. 2. Select **Raise a Ticket**. ![raise a ticket](https://knowledge.wizcommerce.com/hs-fs/hubfs/raise%20a%20ticket.png?width=670&height=364&name=raise%20a%20ticket.png) 3. Fill in the ticket form: - **From:** your name and email are filled in automatically. To copy in a colleague, click **+ Add CC**. - **Issue Type:** select the type of request, for example **Report an issue**. - **Subject:** enter a short summary of your issue. - **Description:** explain the issue in detail. - **Attachment(s):** optionally, drag and drop files or click to upload them, such as screenshots. You can add up to 5 files, with a total size of up to 20 MB. 4. Click **Raise a Ticket**. 5. 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