Sometimes a buyer signs up under the wrong account by mistake. The fix is simple, you remove them from the wrong account and add them back under the correct one.
» How to move a website user to the correct account
- Log in to WizOrder as an Admin and navigate to CRM > Website User from the left nav bar.
- Navigate to the Website User table and locate the user.
- Open the Action Menu for that user.
- Select Change Mapping.
- Search for and select the correct customer account.
- Confirm the change.
Note: On the mobile app, you can only add a WizShop user from the customer details page. The Website Users page is available on the web portal only.
» Important things to know
- Change Mapping keeps the user's existing record intact. Unlike the old delete-and-re-add approach, this doesn't touch the user's login credentials, order history, or account status, it just reassigns which customer they're attached to.
- No email collision risk. Because the user record isn't deleted and recreated, you won't hit an "email already exists" block during this process.
- Change Mapping can fail if the user has an active order or cart tied to them. If the user already has an order placed, or has items sitting in their cart, you'll see an "Update mapping confirmation" error and the mapping won't go through. In this case, contact help@wizcommerce.com for assistance.
Still need help? Reach out to our support team at help@wizcommerce.com.