--- title: How to update a customer's billing address? description: Update a customer's billing address in WizCommerce from the Admin Panel—and what to watch out for if your account is ERP synced. --- [Skip to content](https://knowledge.wizcommerce.com/how-to-update-a-customers-billing-address#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) 3. [Help With Customers](https://knowledge.wizcommerce.com/help-faqs#help-with-customers) October 9, 2026 # How to update a customer's billing address? Billing addresses can be updated directly from the **Customers** tab in **WizCommerce**. Changes take effect immediately, so the customer's profile reflects the new address across the platform right away. --- #### **» How to update the billing address** 1. Log in to WizCommerce and go to the **Customers** tab. 2. Find the customer whose billing address needs to be updated using the search bar or column filters. 3. Open the edit view in either of two ways: - Click the **Action** column for that customer in the Customers list, **or** - Click the customer's name to open their profile, then click the **three-dot menu** at the top and select **Edit**. 4. Scroll to the billing address fields and update the details. 5. Save the changes. 6. Confirm the update with the customer. **Note:** If you do not see the option to update, your role might not include the required permission. Reach out to your admin to enable it under **Settings → User Management → Roles**. --- #### **» How to update the billing address on an existing order** If an order keeps failing to push to your ERP because of a billing address error, such as an invalid state or region, check when the order was created. If it was created before you corrected the customer’s address, the order still has the old address, even though the customer now syncs without errors. **Note:** Make sure you have permission to edit orders. Editing a confirmed order needs admin-granted permission. If you don’t see the **Edit Order** option, contact your admin. **To fix it:** 1. Go to **Sales → Orders** and open the order. 2. Click the **three-dot menu** and select **Edit Order**. 3. Update the **Billing Address** to the customer’s corrected address. 4. Click **Update Order**. Once saved, the order uses the corrected billing address the next time it pushes to your ERP.  --- #### **» Things to keep in mind** - If your account is synced with an ERP, the billing address may be overwritten during the next sync. Update the address in your ERP as well to make the change permanent - Updating the billing address on a customer profile does not affect orders that have already been placed Tip: To learn how to add and manage customers, see [ManageCustomers.](https://knowledge.wizcommerce.com/managing-customers)  --- **Still need help?** Reach out to our support team at [help@wizcommerce.com](https://mail.google.com/mail/u/0/?fs=1&to=help@wizcommerce.com&tf=cm). - [Getting started](https://knowledge.wizcommerce.com/getting-started#main-content) - [Product Overview](https://knowledge.wizcommerce.com/getting-started#product-overview) - [Key Concepts You Should Know](https://knowledge.wizcommerce.com/getting-started#key-concepts-you-should-know) - [Product Guides](https://knowledge.wizcommerce.com/getting-started#product-guides) - [Trade Show Checklist](https://knowledge.wizcommerce.com/getting-started#trade-show-checklist) - [Product Search & Discovery](https://knowledge.wizcommerce.com/product-search-discovery#main-content) - 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