--- title: Setup Your Custom Email Handle description: Set up a custom business email in WizCommerce to send order confirmations, quotes, and customer communications directly from your own domain instead of a generic address. --- [Skip to content](https://knowledge.wizcommerce.com/setup-your-custom-email-handle#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Manage your WizCommerce (Admin)](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin) 3. [Organizational Settings](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#organizational-settings) October 14, 2026 # Setup Your Custom Email Handle Send order confirmations, quotes, and payment notifications to your customers from your own business address instead of a generic WizCommerce one. Setting up a custom sender means adding a few DNS records to your domain so WizCommerce can send on your behalf,  once it’s verified, every automated email goes out under your brand. **Platform:** WizOrder │ **Who is this for:** Admins **To Get There:** *Settings **\>** Email Settings* --- #### Table of Contents | **Sections** | **Topics** | | --- | --- | | **A** | [How to Access Email Configuration](https://knowledge.wizcommerce.com/setup-your-custom-email-handle#section-a) | | **B** | [How to Set Up Your Email](https://knowledge.wizcommerce.com/setup-your-custom-email-handle#section-b) | | **C** | [Add DNS Records & Verify Your Domain](https://knowledge.wizcommerce.com/setup-your-custom-email-handle#section-c) | | **D** | [FAQs](https://knowledge.wizcommerce.com/setup-your-custom-email-handle#faq) | --- #### Before You Begin - Ensure you have access to *Organizational Settings*. - Have your business email address ready (e.g., [orders@yourcompany.com](mailto:orders@yourcompany.com)).  with its own inbox and login. Avoid a shared group alias (such as a Google or Outlook group), so replies and sent copies behave correctly. **Note:** If you don't set up a custom email, all communications sent to your customers will come from [noreply@wizcommerce.com](mailto:noreply@wizcommerce.com) by default. --- ### A. How to Access Email Configuration 1. Go to ***Settings*** from the left navigation. 2. Under ***Settings***, click ***Email Settings***. ![EC1](https://knowledge.wizcommerce.com/hs-fs/hubfs/EC1.png?width=670&height=366&name=EC1.png) --- ### B. How to Set Up Your Email 1. On the **Setup Email** page, enter the email address you want to use in the ***Email Address*** field. 2. Check the **Set up email routing** box if you want customer replies routed back to your inbox. 3. Click ***Confirm***. WizCommerce creates your configuration and generates the DNS records you’ll need for the next step.  ![EC2](https://knowledge.wizcommerce.com/hs-fs/hubfs/EC2.png?width=670&height=364&name=EC2.png) **Note:** DNS changes can take up to 24–48 hours to take effect, though it’s often much faster. Until verification completes, emails keep sending from [noreply@wizcommerce.com,](mailto:noreply@wizcommerce.com)a half-finished setup is the most common reason emails still show the WizCommerce address. --- ### C. Add DNS Records & Verify Your Domain Once you click **Confirm**, WizCommerce shows the **DNS Records** you need to add to your domain. Adding these records proves you own the domain and lets WizCommerce send email on your behalf. You’ll do this once. 1. On the **DNS Records** screen, review the records in the table. Each row shows a **Type**, **Name**, **Value**, and **Priority**. 2. (Optional) Click **Download** to save the records as a file, useful if someone else manages your domain and you need to send the records to them. 3. Log into your domain provider’s dashboard (for example, GoDaddy, Cloudflare, or Namecheap). 4. Go to **DNS management** (sometimes called DNS settings or DNS records). 5. Add each record from the WizCommerce table **exactly as shown** , copy the **Type**, **Name**, and **Value** for every row, then save. 6. Return to WizCommerce and click **Verify**. When the status changes to **Verified**, your custom email is live and you move to the **Manage** step. 7. Add the **DMARC** record shared by the WizCommerce team. 8. On the **Manage** step you can review your current configuration, update the sending address, or adjust routing at any time. **Note:** - The DMARC record isn’t shown on the Verify step. WizCommerce team will send it to you. It helps keep your emails out of your customers’ spam folders. - Copy the values precisely, with no extra spaces. Leave **Priority** as shown unless your provider requires a value. The **Name** field is sometimes called *Host*, and some providers add your domain automatically,  if a record won’t save, try the **Name** with or without your domain appended. - Changing the address later means verifying the new one with a fresh set of DNS records. Finalize the address you want before going live, so you only do this once. --- #### FAQs **1. What happens if I don't set up a custom email?** **A.** All customer communications, including order confirmations and quotes, will be sent from [noreply@wizcommerce.com](mailto:noreply@wizcommerce.com). Setting up a custom email makes your communications look more professional and trustworthy. **2. A customer replied to one of our emails, where does the reply go?** A. If you enabled **Set up email routing**, replies come back to your inbox. If routing is off, replies may not reach you, turn it on from the **Manage** step if you want to receive customer responses. **3. What is email routing and do I need it?** **A.** Email routing ensures that any replies your customers send go directly to your inbox instead of being lost. It's recommended if you want to manage customer responses from your own email. **4. Why are my emails still coming from [noreply@wizcommerce.com](mailto:noreply@wizcommerce.com) after I set up a custom email?** A. This could happen if yoour domain isn’t verified yet. Check that every DNS record has been added correctly at your domain host, then return to the **Verify** step and click **Verify**. Allow up to 24–48 hours for DNS changes to take effect. --- Still need help? 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