--- title: How to sync reactivated customers from QuickBooks to WizCommerce? description: Reactivated a QuickBooks customer but not seeing them in WizCommerce? Learn how the sync works and what to do if they don't appear. --- [Skip to content](https://knowledge.wizcommerce.com/how-to-sync-reactivated-customers-from-quickbooks-to-wizcommerce#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) 3. [Help with Integration](https://knowledge.wizcommerce.com/help-faqs#help-with-integration) June 5, 2026 # How to sync reactivated customers from QuickBooks to WizCommerce? Yes, in most cases a customer reactivated in QuickBooks Desktop will reappear in WizCommerce automatically once the next sync runs. You don't need to manually re-enter the customer, just reactivate them in QuickBooks and wait for the sync to pick them up. --- #### **» What to do** **Step 1: Reactivate the customer in QuickBooks Desktop** 1. Open **QuickBooks Desktop** and find the inactive customer 2. Reactivate them by editing the customer record and marking them as **Active** 3. Make sure all required fields are filled in correctly before saving **Step 2: Wait for the next sync cycle** 1. Syncs between QuickBooks and WizCommerce run on a schedule — typically every 2 hours, though this varies by account. 2. Once the sync runs, the reactivated customer should appear in WizCommerce automatically. **Not sure how often your account syncs?** Contact your Customer Success Manager and they'll confirm your specific sync frequency. **Step 3: Assign website access if needed** 1. Once the customer reappears in WizCommerce, you can proceed to set up their website user access or registration as needed. --- #### **» Important things to know** **Don't try to manually push the customer before the sync runs** If the customer hasn't appeared in WizCommerce yet, there's nothing to update on the WizCommerce side. The sync needs to bring them over first — attempting to manually push data for a customer that doesn't exist in WizCommerce yet won't work. **If the customer doesn't appear after the next sync** Email **[help@wizcommerce.com](mailto:help@wizcommerce.com)** with the customer name and ID and our team will investigate. It may be a sync configuration issue or the customer record may need attention in QuickBooks before it can sync correctly. --- #### **» Tips to avoid delays** - Reactivate the customer in QuickBooks well before you need them in WizCommerce — don't wait until a sales rep is mid-call trying to place an order - After reactivation, double-check that the customer's record in QuickBooks is complete and active — incomplete records can be skipped during sync - Keep the Web Connector running so syncs run on schedule without interruption   --- **Still need help?** Reach out to our [*support team*](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) *at help@wizcommerce.com.* - [Getting started](https://knowledge.wizcommerce.com/getting-started#main-content) - [Product Overview](https://knowledge.wizcommerce.com/getting-started#product-overview) - [Key Concepts You Should Know](https://knowledge.wizcommerce.com/getting-started#key-concepts-you-should-know) - [Product Guides](https://knowledge.wizcommerce.com/getting-started#product-guides) - 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