--- title: What's the difference between Showroom Mode and Offline Mode? description: Learn the difference between Showroom Mode and Offline Mode, when to use each, and how they impact order-taking and customer visibility. --- [Skip to content](https://knowledge.wizcommerce.com/whats-the-difference-between-showroom-mode-and-offline-mode#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) 3. [Help With Customers](https://knowledge.wizcommerce.com/help-faqs#help-with-customers) May 11, 2026 # What's the difference between Showroom Mode and Offline Mode? Both **Showroom Mode** and **Offline Mode** are useful at trade shows, but they solve completely different problems. Mixing them up can lead to access or sync issues, so here is what each one does. ###### **» Showroom Mode is about who can see what.** It is a permission override in WizOrder. When you turn it on, every sales rep added in Showroom Mode (after enabling it) temporarily gets access to all orders and customers, regardless of their individual permission settings. This is useful at a trade show when multiple reps need visibility into the full customer list to avoid duplicating new accounts. An internet connection is required to enable Showroom Mode; once enabled, it can be used offline.  ###### **» Offline Mode is about whether the app needs internet.** It lets the WizOrder app keep working when there is no Wi-Fi or cellular signal (Internet) — for example in a trade show booth with weak signal, at a customer site, or while travelling. Browsing products, taking orders, applying discounts, and creating new customers all continue to work. Orders are queued on the device and sync automatically the moment connectivity is restored. --- #### **» Quick comparison** | | **Showroom Mode** | **Offline Mode** | | --- | --- | --- | | What it controls | User permissions (what each rep can see) | Connectivity (works without internet) | | Where you turn it on | *Settings* \> *Organisational Settings* \> *User Management* \> *Showroom Mode* | *More* \> *Settings* \> *Sync Data* (turn on *Incremental Sync*, then *Offline Mode*) | | Who it's for | Admins | Sales Reps and Admins | | Needs internet? | Yes - to enable Showroom Mode; once enabled, it can be used offline. | No (designed to work without it) | | Typical use case | Trade show where sales rep needs to see every customer to avoid creating duplicates | Trade show booth with weak signal, customer visits, or travel between appointments | --- #### **» Things to keep in mind** - The two modes are independent. You can use one, the other, or both at the same time. - Remember to turn **Showroom Mode** off once your event is over. This restores each rep's standard permissions automatically. - Offline Mode only works after you have completed at least one full sync. Open WizOrder while connected and run *Sync Data* before you leave for the event. --- **Still need help?** Reach out to our [support team](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) at [help@wizcommerce.com](mailto:help@wizcommerce.com). - [Getting started](https://knowledge.wizcommerce.com/getting-started#main-content) - [Product Overview](https://knowledge.wizcommerce.com/getting-started#product-overview) - [Key Concepts You Should Know](https://knowledge.wizcommerce.com/getting-started#key-concepts-you-should-know) - [Product Guides](https://knowledge.wizcommerce.com/getting-started#product-guides) - [Trade Show Checklist](https://knowledge.wizcommerce.com/getting-started#trade-show-checklist) - [Product Search & Discovery](https://knowledge.wizcommerce.com/product-search-discovery#main-content) - [AI Product Recommendations](https://knowledge.wizcommerce.com/product-search-discovery#ai-product-recommendations) - [Filter and Navigate](https://knowledge.wizcommerce.com/product-search-discovery#filter-and-navigate) - [Catalog](https://knowledge.wizcommerce.com/product-search-discovery#catalog) - [Product Selection & Ordering](https://knowledge.wizcommerce.com/product-selection-ordering#main-content) - [Orders](https://knowledge.wizcommerce.com/product-selection-ordering#orders) - [Quotes](https://knowledge.wizcommerce.com/product-selection-ordering#quotes) - [Cart](https://knowledge.wizcommerce.com/product-selection-ordering#cart) - [Presentations](https://knowledge.wizcommerce.com/product-selection-ordering#presentations) - [Wishlist](https://knowledge.wizcommerce.com/product-selection-ordering#wishlist) - [Item History](https://knowledge.wizcommerce.com/product-selection-ordering#item-history) - [Invoices](https://knowledge.wizcommerce.com/product-selection-ordering#invoices) - [Customers & Accounts](https://knowledge.wizcommerce.com/customers-accounts#main-content) - [Customer Relationship Management (CRM)](https://knowledge.wizcommerce.com/customers-accounts#customer-relationship-management-crm) - [Inventory & Warehousing](https://knowledge.wizcommerce.com/inventory-warehousing#main-content) - [Inventory availability](https://knowledge.wizcommerce.com/inventory-warehousing#inventory-availability) - [Payments](https://knowledge.wizcommerce.com/payments#main-content) - [Payment Dashboard](https://knowledge.wizcommerce.com/payments#payment-dashboard) - [Pricing & Commercials](https://knowledge.wizcommerce.com/pricing-commercials#main-content) - [Pricelist](https://knowledge.wizcommerce.com/pricing-commercials#pricelist) - [Discounts & Promotions](https://knowledge.wizcommerce.com/pricing-commercials#discounts-promotions) - [Claims & Credits](https://knowledge.wizcommerce.com/pricing-commercials#claims-credits) - [AI Co-Workers](https://knowledge.wizcommerce.com/ai-co-workers#main-content) - [Ella - AI Order Entry Assistant](https://knowledge.wizcommerce.com/ai-co-workers#ella-ai-order-entry-assistant) - [WizPilot - AI Assistant](https://knowledge.wizcommerce.com/ai-co-workers#wizpilot-ai-assistant) - [WizStudio](https://knowledge.wizcommerce.com/wizstudio#main-content) - [Creating & Editing Images](https://knowledge.wizcommerce.com/wizstudio#creating-editing-images) - [Lifestyle Generator](https://knowledge.wizcommerce.com/wizstudio#lifestyle-generator) - [Silo Editor](https://knowledge.wizcommerce.com/wizstudio#silo-editor) - [Bulk Silo Editor](https://knowledge.wizcommerce.com/wizstudio#bulk-silo-editor) - [Asset Library (Assets)](https://knowledge.wizcommerce.com/wizstudio#asset-library-assets) - [AI Image Expander](https://knowledge.wizcommerce.com/wizstudio#ai-image-expander) - [Reports & Analytics](https://knowledge.wizcommerce.com/reports-analytics#main-content) - [Business Reports](https://knowledge.wizcommerce.com/reports-analytics#business-reports) - [Manage your WizCommerce (Admin)](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#main-content) - [Import / Export](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#import-export) - [Organizational Settings](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#organizational-settings) - [Product Management](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#product-management) - [Managing Your WizShop Website](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#managing-your-wizshop-website) - [Integration & Apps](https://knowledge.wizcommerce.com/integration-apps#main-content) - [Marketing Integration](https://knowledge.wizcommerce.com/integration-apps#marketing-integration) - [Integration Dashboard](https://knowledge.wizcommerce.com/integration-apps#integration-dashboard) - [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs#main-content) - [Help with Orders](https://knowledge.wizcommerce.com/help-faqs#help-with-orders) - [Help with Quotes](https://knowledge.wizcommerce.com/help-faqs#help-with-quotes) - [Help with Presentation](https://knowledge.wizcommerce.com/help-faqs#help-with-presentation) - [Help with Inventory](https://knowledge.wizcommerce.com/help-faqs#help-with-inventory) - [Help with User Management](https://knowledge.wizcommerce.com/help-faqs#help-with-user-management) - [Help with Pricelist & Discounts](https://knowledge.wizcommerce.com/help-faqs#help-with-pricelist-discounts) - [Help with WizStudio](https://knowledge.wizcommerce.com/help-faqs#help-with-wizstudio) - [Help with Ella](https://knowledge.wizcommerce.com/help-faqs#help-with-ella) - [Help with Org Settings (Admin)](https://knowledge.wizcommerce.com/help-faqs#help-with-org-settings-admin) - [Help with Emails](https://knowledge.wizcommerce.com/help-faqs#help-with-emails) - [Help with Products](https://knowledge.wizcommerce.com/help-faqs#help-with-products) - [Help with Import/Export](https://knowledge.wizcommerce.com/help-faqs#help-with-import-export) - [Help with WizShop](https://knowledge.wizcommerce.com/help-faqs#help-with-wizshop) - [Help with Integration](https://knowledge.wizcommerce.com/help-faqs#help-with-integration) - [Help with Categories and Collections](https://knowledge.wizcommerce.com/help-faqs#help-with-categories-and-collections) - [Help With Customers](https://knowledge.wizcommerce.com/help-faqs#help-with-customers) - [Help with Trade Show](https://knowledge.wizcommerce.com/help-faqs#help-with-trade-show) [![Asset 10](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%2010.png?width=238&height=32&name=Asset%2010.png "Asset 10")](https://wizcommerce.com/)   [mailto:help@wizcommerce.com](mailto:help@wizcommerce.com) Copyright © 2025, WizCommerce