--- title: Why are my notes not showing on the order or quote PDF? description: Learn how to include Customer Notes and Buyer Notes on your order or quote PDF by ticking the Share note checkbox, and how to download the PDF. --- [Skip to content](https://knowledge.wizcommerce.com/why-are-my-notes-not-showing-on-the-order-or-quote-pdf#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) 3. [Help with Orders](https://knowledge.wizcommerce.com/help-faqs#help-with-orders) October 6, 2026 # Why are my notes not showing on the order or quote PDF? When you email an order or quote to a customer, notes are included in the PDF only if the **Share note** checkbox next to them is ticked. This applies to all notes, including customer notes and notes added to the order or quote. It works the same way for orders and quotes. --- #### **» How to include a notes in the order PDF** 1. Create the order. 2. Add a **Customer Note** and tick the **Share note** **checkbox** next to it. 3. You can also add a **Buyer Note** and tick the **Share note** **checkbox** next to it. ![6-Oct-06-2026-06-35-35-6504-PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/6-Oct-06-2026-06-35-35-6504-PM.png?width=670&height=363&name=6-Oct-06-2026-06-35-35-6504-PM.png) 4. Click **Submit Order**, then download the order PDF. 5. Open **Notifications** and download the PDF once it's ready.  ![7-Oct-06-2026-06-35-36-8048-PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/7-Oct-06-2026-06-35-36-8048-PM.png?width=670&height=364&name=7-Oct-06-2026-06-35-36-8048-PM.png) 6. **Notes** will appear on the order PDF. 7. Only **notes with share note ticked** will show on the order PDF. ![8-Oct-06-2026-06-35-36-1377-PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/8-Oct-06-2026-06-35-36-1377-PM.png?width=670&height=363&name=8-Oct-06-2026-06-35-36-1377-PM.png) --- #### **» How to include a notes in the quote PDF** 1. Create the quote. 2. Add a **Customer Note** and tick the **Share note** **checkbox** next to it. 3. You can also add a **Buyer Note** and tick the **Share note** **checkbox** next to it. ![3-Oct-06-2026-06-24-36-3548-PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/3-Oct-06-2026-06-24-36-3548-PM.png?width=670&height=361&name=3-Oct-06-2026-06-24-36-3548-PM.png) 4. Click **Submit Quote**, then **export** the quote as a PDF. 5. Open **Notifications** and download the PDF once it's ready.  ![4-Oct-06-2026-06-24-55-6234-PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/4-Oct-06-2026-06-24-55-6234-PM.png?width=670&height=364&name=4-Oct-06-2026-06-24-55-6234-PM.png) 6. **Notes** will appear on the quote PDF. 7. Only **notes with share note ticked** will show on the quote PDF. ![5-Oct-06-2026-06-24-55-5175-PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/5-Oct-06-2026-06-24-55-5175-PM.png?width=670&height=363&name=5-Oct-06-2026-06-24-55-5175-PM.png) --- #### **» How to read a long note in full** Long notes may not show in full on screen. To read the complete note, download the PDF: - **For orders:** Open the order's **Order Confirmation** page and click **Download** in the top-right corner. Then open **Notifications** and download the PDF once it's ready. - **For quotes:** Open the quote and click **Download** in the top-right corner. Then open **Notifications** and download the PDF once it's ready. The full note appears in the PDF, as long as **Share note** was ticked when it was added. --- **Still need help?** Reach out to our support team at [help@wizcommerce.com](https://mail.google.com/mail/u/0/?fs=1&to=help@wizcommerce.com&tf=cm). - [Getting started](https://knowledge.wizcommerce.com/getting-started#main-content) - [Product Overview](https://knowledge.wizcommerce.com/getting-started#product-overview) - [Key Concepts You Should Know](https://knowledge.wizcommerce.com/getting-started#key-concepts-you-should-know) - [Product Guides](https://knowledge.wizcommerce.com/getting-started#product-guides) - [Trade Show Checklist](https://knowledge.wizcommerce.com/getting-started#trade-show-checklist) - [Product Search & Discovery](https://knowledge.wizcommerce.com/product-search-discovery#main-content) - [AI Product Recommendations](https://knowledge.wizcommerce.com/product-search-discovery#ai-product-recommendations) - [Filter and Navigate](https://knowledge.wizcommerce.com/product-search-discovery#filter-and-navigate) - 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