--- title: Why can’t I find a product when searching by SKU or name? description: Can’t find a product by SKU or name? Learn how to check if it’s in a pricelist, active, and included in the customer’s pricelist to fix it. --- [Skip to content](https://knowledge.wizcommerce.com/why-cant-i-find-a-product-when-searching-by-sku-or-name#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) 3. [Help with Products](https://knowledge.wizcommerce.com/help-faqs#help-with-products) October 13, 2026 # Why can’t I find a product when searching by SKU or name? If a product doesn’t show up when you search for it by SKU or name, check its pricelist. A product that isn’t in any pricelist doesn’t appear in product search, and it can’t be added to a cart or order. --- #### **» Check that the product is in at least one pricelist** If the product isn’t in any pricelist, it won’t show in product search, and you can’t add it to a cart or order for any customer. To fix it: 1. Go to **Product Tool → Product Management**. 2. Find the product and click its **SKU ID**, or click the **Edit icon** in the **Action** column. 3. Go to the **Pricing** section. 4. Click **Edit** and turn **on** the pricelist(s) you want the product to be in. 5. Click **Save**. --- #### **» Check that the product is in the customer’s pricelist** If the product is in a pricelist, but not in the one assigned to your customer, it stays hidden for that customer. To fix this, turn the product on in the customer’s pricelist, using the same steps above. To learn how pricelists control which products customers can see, see **[Pricelist Overview](https://knowledge.wizcommerce.com/pricelist-overview).** --- #### **» Check that the product is active** Inactive products don’t appear in WizOrder or WizShop search results. **To make a product active again:** 1. Go to **Product Tool → Product Management**. 2. Find the product and click its **SKU ID**, or click the **Edit icon** in the **Action** column. 3. Go to the **Channel Settings** section. 4. Click **Edit** and tick the checkbox to make the product active/inactive. 5. Click **Save**. To activate several products at once, use **[Partial Product Import/Export](https://knowledge.wizcommerce.com/partial-product-import/export)**. **Note:** If your account is connected to an ERP, activate the product in the ERP instead. 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