--- title: Why can’t I see all customers or orders? description: Learn why you may only see some customers or orders in WizOrder and how an admin can update Customer Access and Order Access to show all of them. --- [Skip to content](https://knowledge.wizcommerce.com/why-cant-i-see-all-customers-or-orders#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) 3. [Help With Customers](https://knowledge.wizcommerce.com/help-faqs#help-with-customers) October 27, 2026 # Why can’t I see all customers or orders? If you can open the Customers or Orders page but only see some of the records, the reason is usually your **Customer Access** and **Order Access** settings. These two settings decide which customers and orders each user can see in WizOrder. By default, users can only see the customers and orders assigned to them. This isn’t related to your role, and you don’t need to be an Admin to see more customers or orders. Role permissions control which actions and sections you can use. Customer and Order access control which records you can see. --- #### **» What controls what you can see** **Each user has two access settings:** **Customer Access** decides which customers you can see: - **Customers assigned to self:** only customers assigned to you (the default) - **All Customers:** every customer in the system - **Select users to access their assigned customers:** customers assigned to specific other users **Order Access** decides which orders you can see and manage: - **Orders Assigned to Self:** only orders assigned to you - **All Orders:** every order - **Orders by Users:** orders placed by specific users --- #### **» How an admin can update your access** 1. Go to **Settings → User Management** and select the **Users** tab. 2. Find the user, then click the **Actions** column on the right of their row, or click the user’s name to open their profile. 3. Under **Customer Access**, select **All Customers**, or the users whose customers they should see. 4. Under **Order Access**, select **All Orders**, or the users whose orders they should see. 5. Save the changes. The user may need to refresh the page or log out and back in to see the updated records. **Note:** If you can’t open a section at all, or a button is missing, that’s controlled by your role’s permissions instead. 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