Why can't I see or access certain options, buttons, or settings in WizCommerce?
If a button is missing, an option is greyed out, or an entire section is hidden, it usually means your role does not have the required permission for that action.
Your admin manages these permissions under Settings → User Management → Roles on the WizOrder web portal, where they control what each user can view, create, edit, or delete across the platform.
Permissions apply to almost every module in WizCommerce, including:
- Customer: Add, edit, view, merge, or delete customer records, edit address and contact references, edit sales rep, edit customer reference ID, and view customer credits and credit history
- Catalog: View all catalogs or delete catalogs
- Claims: View, create, review, cancel, or delete claims
- Dashboard: View the dashboard and access analytics
- Files: View, create, edit, delete files, or manage user access
- Import / Export: Access bulk import and export operations
- Inventory: View inventory or run physical counts
- Label: Create labels
- Mail: Set sender email or edit email sending settings
- Org Settings: Full access to organization settings
- Payment Instruments: Add, edit, view, or delete saved cards and ACH details
- Payments: Use specific payment methods (Card, Offline, Customer Credits, POS Terminal, Payment Link, Custom Methods), create authorizations, add credits, collect payment, process customer or direct payments, edit and add payment terms, void authorizations, issue refunds, view payment history, view the gateway dashboard, or apply surcharge exemptions
- Product: Delete products
- Product Management: View, create, edit, or delete products
- Report: View reports
- Sales: Create orders, edit confirmed orders, cancel orders, edit product price, edit fulfilment status, edit order tag, delete cancelled orders, apply item or cart discounts, export to Excel, approve orders, and convert quotes to orders
- User Management: Create, edit, view, or deactivate users and create, edit, or view roles
- Wishlist: Publish or unpublish wishlists.
Some actions, such as managing users, modifying roles, merging customers, voiding authorizations, or changing organization settings, are typically restricted to Admins by default.
To enable access, reach out to your Admin and let them know which action you are trying to perform. They can update your role under Settings → User Management → Roles by checking the relevant permission and saving the changes, and the new access will take effect immediately.
If you already have the right permission but still cannot access a feature, log out and log back in to refresh your session. If the issue continues, ask your admin to confirm the permission is checked under your assigned role, and if the feature is part of a paid add-on such as WizStudio, make sure the subscription is also active on your account.
If none of these steps resolve the issue, please reach out to our support team at help@wizcommerce.com and we will be happy to assist you.