Why is a product still showing as available on my B2B website when the quantity is set to 0?

This happens when the Inventory Tracking field for that product is set to "No". When inventory tracking is turned off, WizCommerce does not enforce stock limits — so the product will always appear as available regardless of the quantity you have set.

» How to fix it

1. Go to Manage →Import/Export →Products tile and export your product data
2. Find the SKU that is incorrectly showing as available
3. Locate the Inventory Tracking column for that SKU
4. Change the value to Yes
5. Save the file and re-import it
6. Check your B2B website to confirm the product now reflects the correct availability

» If your inventory is managed through an integration

If your account is synced with an external integration, do not make manual changes to the product file. Any changes you make will be overwritten the next time the integration syncs.

Instead, contact help@wizcommerce.com and our team will:

• Review and update your integration mapping and configuration
• Ensure inventory tracking is correctly enabled at the integration level
• Perform a full inventory sync

Once completed, verify the SKU availability on your B2B website.

» Things to keep in mind

• Inventory Tracking must be set to Yes for stock quantities to be enforced
• If Inventory Tracking is set to No, the product will always appear as available no matter what quantity is entered
• If you are unsure whether your account uses an integration for inventory, contact our Support Team before making manual changes