Why is my image upload failing in Files (WizOrder)?

If you are having trouble uploading images, the issue is usually related to the file size, format, or how the image URL is structured in a bulk import. Here is how to identify and fix the problem.

» File size is too large

WizCommerce has a maximum upload size limit. If your image is too large, the upload will fail or time out.

Compress your image to under 5MB before uploading. You can use free tools like TinyPNG or Squoosh to reduce file size without losing quality.

» Wrong file format

WizCommerce supports the following formats for product images:

• PNG
• JPG / JPEG
• WebP

SVG and TIFF are not supported. If your image is in one of these formats, convert it to JPG or PNG before uploading.

» Bulk image upload via CSV is failing

If you are importing images in bulk using a CSV file, check the image URL column. Every URL must be:

• Publicly accessible: The image must be hosted online and viewable by anyone without a login
• Formatted correctly: The URL should begin with https:// and link directly to the image file

If the URL requires a login or is broken, the import will skip or fail for that product.

» Things to keep in mind

• Always check the file size and format before uploading to avoid unnecessary errors
• If you are unsure whether your image URLs are publicly accessible, paste them into a browser in an incognito window. If the image loads, the URL will work for import