Why is my order not pushing to Shopify?

If an order is not pushing to Shopify, the most common cause is a missing or incomplete Grouping Identifier on one or more products in the order, especially newly added products.

WizCommerce uses the Grouping Identifier to match and group product variants. If a new product is missing the Grouping Identifier prefix, or if the prefix is formatted differently from your existing products, orders containing that product will fail to push to Shopify, often with no visible error shown.

» How to check and fix it

1. In WizCommerce, go to Manage > Import/Export > Products and export your product list.
2. Open the exported spreadsheet and filter for the newly added products.
3. Check the Grouping Identifier column for those products. Compare the format to your existing products, specifically the prefix that appears before the SKU or variant code.
4. If any new products are missing the prefix or have a different format, update the Grouping Identifier to match the correct prefix used by your existing products.
5. Save the file and re-import it back into WizCommerce.
6. Once re-imported, check the affected orders. The products/orders should now push to Shopify correctly. To apply changes immediately, use Import-Export.
7. Or wait for the next ERP sync, after which the products will push to Shopify correctly.

» If orders are still not pushing to shopify

1. Confirm the customer on the order has synced to Shopify. An order can only push to Shopify after its customer has synced, so if the customer has not synced, the order will stay stuck.
2. Confirm the affected products are set to Active in WizCommerce and are enabled for the Shopify channel.
3. Contact help@wizcommerce.com with the product name(s), SKU(s), and the order number(s) that failed. The team will review the push log and identify any remaining issues.

» Things to keep in mind

• The Grouping Identifier prefix must be consistent across all products. Even a small difference (like a missing hyphen, extra character, or different letter case) will cause orders containing that product to fail silently when pushing to Shopify.
• When adding new products to WizCommerce, always verify the Grouping Identifier format matches your existing products before adding them to orders.
• If you are unsure whether a product has the correct Grouping Identifier, export your product list and check the column before placing orders containing that product.