--- title: Will Ella pull bill-to/ship-to from the customer database or just the PO? description: See how Ella matches PO addresses against your customer database, including parent-child account structures. --- [Skip to content](https://knowledge.wizcommerce.com/will-ella-use-our-customer-database-for-bill-to-/-ship-to-or-just-whats-typed-on-the-po#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) 3. [Help with Ella](https://knowledge.wizcommerce.com/help-faqs#help-with-ella) June 5, 2026 # Will Ella pull bill-to/ship-to from the customer database or just the PO? Ella matches the PO against your customer database. When the customer is found, Ella shows both the address extracted from the PO and the customer's saved addresses (for both bill-to and ship-to) and the rep picks which to use. If you would prefer to skip that step, a default address per customer can be set during onboarding so Ella always uses it automatically. --- #### **» How parent-child accounts work** For organisations with parent–child account structures (one parent with multiple child customers - for example, a retail chain with individual store locations), Ella doesn't just match to the parent. Ella uses extra signals from the shipping address to identify the correct child customer: - **Zip Code:** Narrows the match to the right location - **Store Code:** If present on the PO, mapped directly to the child account - **Landmark or Address Detail:** Used as a tie-breaker when zip code alone isn't enough Once the correct child customer is identified, the order is mapped to that account automatically. The rep sees the resolved customer on the draft and can correct it before submitting if needed. --- #### **» Things to keep in mind** - If Ella cannot confidently match the shipping address to a child customer, she flags it on the draft rather than guessing. The rep can then select the correct account manually. - Default address preferences and parent–child mapping rules are configured during onboarding. Reach out to your implementation contact if you need to update them after go-live. --- **Still need help?** Reach out to our support team at [help@wizcommerce.com](https://mail.google.com/mail/u/0/?fs=1&to=help@wizcommerce.com&tf=cm). - [Getting started](https://knowledge.wizcommerce.com/getting-started#main-content) - [Product Overview](https://knowledge.wizcommerce.com/getting-started#product-overview) - [Key Concepts You Should Know](https://knowledge.wizcommerce.com/getting-started#key-concepts-you-should-know) - [Product Guides](https://knowledge.wizcommerce.com/getting-started#product-guides) - [Trade Show Checklist](https://knowledge.wizcommerce.com/getting-started#trade-show-checklist) - [Product Search & Discovery](https://knowledge.wizcommerce.com/product-search-discovery#main-content) - [AI Product Recommendations](https://knowledge.wizcommerce.com/product-search-discovery#ai-product-recommendations) - [Filter and Navigate](https://knowledge.wizcommerce.com/product-search-discovery#filter-and-navigate) - [Catalog](https://knowledge.wizcommerce.com/product-search-discovery#catalog) - [Product Selection & Ordering](https://knowledge.wizcommerce.com/product-selection-ordering#main-content) - [Orders](https://knowledge.wizcommerce.com/product-selection-ordering#orders) - [Quotes](https://knowledge.wizcommerce.com/product-selection-ordering#quotes) - [Cart](https://knowledge.wizcommerce.com/product-selection-ordering#cart) - [Presentations](https://knowledge.wizcommerce.com/product-selection-ordering#presentations) - [Wishlist](https://knowledge.wizcommerce.com/product-selection-ordering#wishlist) - [Item History](https://knowledge.wizcommerce.com/product-selection-ordering#item-history) - [Invoices](https://knowledge.wizcommerce.com/product-selection-ordering#invoices) - [Customers & Accounts](https://knowledge.wizcommerce.com/customers-accounts#main-content) - [Customer Relationship Management (CRM)](https://knowledge.wizcommerce.com/customers-accounts#customer-relationship-management-crm) - [Inventory & Warehousing](https://knowledge.wizcommerce.com/inventory-warehousing#main-content) - [Inventory availability](https://knowledge.wizcommerce.com/inventory-warehousing#inventory-availability) - [Payments](https://knowledge.wizcommerce.com/payments#main-content) - [Payment Dashboard](https://knowledge.wizcommerce.com/payments#payment-dashboard) - [Pricing & Commercials](https://knowledge.wizcommerce.com/pricing-commercials#main-content) - [Pricelist](https://knowledge.wizcommerce.com/pricing-commercials#pricelist) - [Discounts & Promotions](https://knowledge.wizcommerce.com/pricing-commercials#discounts-promotions) - [Claims & Credits](https://knowledge.wizcommerce.com/pricing-commercials#claims-credits) - [AI Co-Workers](https://knowledge.wizcommerce.com/ai-co-workers#main-content) - [Ella - AI Order Entry Assistant](https://knowledge.wizcommerce.com/ai-co-workers#ella-ai-order-entry-assistant) - [WizPilot - AI Assistant](https://knowledge.wizcommerce.com/ai-co-workers#wizpilot-ai-assistant) - [WizStudio](https://knowledge.wizcommerce.com/wizstudio#main-content) - [Creating & Editing Images](https://knowledge.wizcommerce.com/wizstudio#creating-editing-images) - [Lifestyle Generator](https://knowledge.wizcommerce.com/wizstudio#lifestyle-generator) - [Silo Editor](https://knowledge.wizcommerce.com/wizstudio#silo-editor) - [Bulk Silo Editor](https://knowledge.wizcommerce.com/wizstudio#bulk-silo-editor) - [Asset Library (Assets)](https://knowledge.wizcommerce.com/wizstudio#asset-library-assets) - [AI Image Expander](https://knowledge.wizcommerce.com/wizstudio#ai-image-expander) - [Reports & Analytics](https://knowledge.wizcommerce.com/reports-analytics#main-content) - [Business Reports](https://knowledge.wizcommerce.com/reports-analytics#business-reports) - [Manage your WizCommerce (Admin)](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#main-content) - [Import / Export](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#import-export) - [Organizational Settings](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#organizational-settings) - [Product Management](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#product-management) - [Managing Your WizShop Website](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#managing-your-wizshop-website) - [Integration & Apps](https://knowledge.wizcommerce.com/integration-apps#main-content) - [Marketing Integration](https://knowledge.wizcommerce.com/integration-apps#marketing-integration) - [Integration Dashboard](https://knowledge.wizcommerce.com/integration-apps#integration-dashboard) - [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs#main-content) - [Help with Orders](https://knowledge.wizcommerce.com/help-faqs#help-with-orders) - [Help with Quotes](https://knowledge.wizcommerce.com/help-faqs#help-with-quotes) - [Help with Presentation](https://knowledge.wizcommerce.com/help-faqs#help-with-presentation) - [Help with Inventory](https://knowledge.wizcommerce.com/help-faqs#help-with-inventory) - [Help with User Management](https://knowledge.wizcommerce.com/help-faqs#help-with-user-management) - [Help with Pricelist & Discounts](https://knowledge.wizcommerce.com/help-faqs#help-with-pricelist-discounts) - [Help with WizStudio](https://knowledge.wizcommerce.com/help-faqs#help-with-wizstudio) - [Help with Ella](https://knowledge.wizcommerce.com/help-faqs#help-with-ella) - [Help with Org Settings (Admin)](https://knowledge.wizcommerce.com/help-faqs#help-with-org-settings-admin) - [Help with Emails](https://knowledge.wizcommerce.com/help-faqs#help-with-emails) - [Help with Products](https://knowledge.wizcommerce.com/help-faqs#help-with-products) - [Help with Import/Export](https://knowledge.wizcommerce.com/help-faqs#help-with-import-export) - [Help with WizShop](https://knowledge.wizcommerce.com/help-faqs#help-with-wizshop) - [Help with Integration](https://knowledge.wizcommerce.com/help-faqs#help-with-integration) - [Help with Categories and Collections](https://knowledge.wizcommerce.com/help-faqs#help-with-categories-and-collections) - [Help With Customers](https://knowledge.wizcommerce.com/help-faqs#help-with-customers) - [Help with Trade Show](https://knowledge.wizcommerce.com/help-faqs#help-with-trade-show) - [Help with WizPilot](https://knowledge.wizcommerce.com/help-faqs#help-with-wizpilot) [![Asset 10](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%2010.png?width=238&height=32&name=Asset%2010.png "Asset 10")](https://wizcommerce.com/)   [mailto:help@wizcommerce.com](mailto:help@wizcommerce.com) Copyright © 2025, WizCommerce