Create & Manage Carts on WizShop

Buyers on the Online Storefront ( WizShop) can create and manage multiple carts at the same time; useful when ordering for different locations, departments, or order types in a single session.  This article explains how the cart works on the storefront, including how to add items, adjust quantities, and complete an order.

To Get There: Online Storefront > Products Details Page

Table of Contents

Before You Begin

• You must have access to WizShop.  
• Make sure the products you want to order are available in your catalog.

A. Create a New Cart

1. On WizShop, select the Bag icon on any product to add it to your current cart.
   
   
2. Once done, select the Cart icon to open your cart.
   
   
3. On the Cart page, review your products and select Save & Continue to save the cart with a name — for example, Pillow Covers.
   
   
   
4. To start a new cart, select Save & Reset, your current cart is saved and a fresh cart opens.
   
   
   
   

B. Manage Carts

All cart management options are available from the three-dot menu on the Cart page.

1. To rename a cart, select the three-dot menu and click Rename. Enter a new name and Save.
   
   
   
   
   
2. To clear a cart, select the three-dot menu and click Clear,  this removes all products from the cart but keeps the cart itself.
   
   
   
   
3. To delete a cart, select the three-dot menu and click Delete, the cart and all its contents are permanently removed.
   
   
   
   

C. Abandoned Website Carts

When a buyer adds products to their WizShop cart and leaves without placing an order, the cart is saved automatically and appears under the Website Carts tab in WizOrder, after a set time period. Sales representatives can review cart contents, mark carts as viewed, and convert the

View abandoned carts:

1. Click Customers in the left navigation panel on WizOrder 
2. Click the Website Carts tab, the page lists all open carts across your customers, showing Customer, Status, Cart Value, Total Items, Total Units, and Cart Created On  
   
   
3. Click the edit icon in the Action column next to a cart to open the Website Cart Products panel. 
   
   
4. Review the cart, the panel shows the customer name, how long ago the cart was abandoned, contact details, and a full product breakdown with SKUs, quantities, and prices. 

Mark a cart as viewed:

1. Open the cart from the Website Carts tab 
2. Click Mark as Viewed in the cart panel, the cart status updates from Open to Viewed on the list. 
   
   

Convert a cart to an order:

1. Open the cart from the Website Carts tab.
2. Review the products, quantities, and cart total at the bottom of the panel.
3. Choose how you want to proceed:
   • Click Proceed to Checkout to convert the cart into an order directly from WizOrder. 
     
     
   • Click Login as User to open the buyer's WizShop and complete the order from WizShop.

FAQs

1. How many carts can I create on WizShop?

A. There is no limit, you can create as many carts as you need within a session.

2. Will my saved carts still be there when I log back in?

A. Yes. Your carts are saved to your account and will be available the next time you log in.

3. Can I transfer products from one cart to another?

A. Yes, you can transfer or move products from one cart to another, read here to know how.

4. Why does my WizShop cart show as abandoned even though the order was placed?

A. This happens when your sales rep places the order directly in WizOrder instead of converting your WizShop cart into an order. Because the WizShop cart was never used to complete the order, WizShop does not recognise it as placed and marks it as abandoned. This is expected behaviour.
To prevent this, your sales rep should always convert the WizShop cart into an order rather than creating a new order in WizOrder.