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How do I update a user's contact information in WizCommerce?

If a customer's name, email address, or phone number needs to be updated, you can do this directly from the WizCommerce Admin Panel. The process takes just a few steps.

» How to update a user's contact details

  1. Log in to the WizCommerce Admin Panel
  2. Go to the Customers section and search for the customer account
  3. Click on the customer to open their profile
  4. Find the Website Users or Contacts section within the profile
  5. Click Edit on the user whose details need to be updated
  6. Update the relevant fields, such as name, email, phone, or any other contact details
  7. Save the changes

» Important things to know before you update

Changing a user's email address If you update a user's email address, the old email will no longer work for login. Make sure the user knows to log in with their new email address going forward — otherwise they may think their account is broken.

If your account is synced with an ERP (e.g., QuickBooks, D365) Some contact fields may be overwritten the next time a sync runs between WizCommerce and your ERP. If this happens, the ERP's data will take precedence. To make a permanent change, update the contact details in your ERP as well — not just in WizCommerce.

» Tips to avoid issues

  • Always notify the user after updating their email so they're not caught off guard at their next login
  • If you're on an ERP integration, update both systems at the same time to prevent the change from being overwritten during the next sync

Still need help? Reach out to your Customer Success Manager or contact our Support Team.