How to fix customers not receiving order confirmation emails?

If your customers are not receiving emails from WizCommerce , such as order confirmations or registration notices, do not worry. WizCommerce is sending the emails. The issue is usually that the emails are landing in the wrong place or there is a small setup step needed on your end.

» Check the spam folder

Ask your customer to check their spam or junk folder for emails from noreply@wizcommerce.com. This resolves the issue in most cases.

If they find the email there, ask them to mark it as Not Spam so future emails go straight to their inbox.

» If emails are still not arriving

Your account may be set up to send emails from your own company email address (for example, no-reply@yourcompany.com). For this to work correctly, a small one-time setup is needed on your domain.

You do not need to do this yourself, just contact help@wizcommerce.com and our team will walk you through it or handle it for you.

» In the meantime

While the setup is being sorted out, WizCommerce will automatically send emails from noreply@wizcommerce.com instead. Your customers will still receive their notifications, they will just come from that address temporarily.

» Tips to avoid this in the future

• Ask new customers to add noreply@wizcommerce.com to their contacts so emails never end up in spam.
• If you are setting up a new B2B website, get the email setup done early, before you go live.