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How do I push an order when the Fishbowl login limit has been reached?

When WizCommerce tries to push an order to Fishbowl, it needs to open a login session to connect. Fishbowl limits how many users can be logged in at the same time based on your licence. If that limit has been reached, WizCommerce cannot get in — and the order push will fail.

The order is not lost. Once a session is freed up, WizCommerce can retry and push the order through successfully.

» How to fix it

  1. Check active sessions in Fishbowl

    • Open Fishbowl on your computer
    • Check how many user sessions are currently active
    • Log out of any sessions that are no longer in use
  2. Let WizCommerce know a session is free once you've freed up a session, email our Support Team so we can retry pushing the pending orders.

» Why does this happen?

Fishbowl licences limit the number of people (and connected apps) that can be logged in at the same time. WizCommerce counts as one of those sessions. If all available slots are taken up by active users, WizCommerce gets locked out until a slot opens up.

» Tips to avoid this in the future

  • Make it a habit to log out of Fishbowl when you're done for the day — idle sessions that stay open are the most common cause of this error
  • If this keeps happening regularly, it may be worth increasing the number of licensed users in Fishbowl to accommodate both your team and WizCommerce running at the same time
  • Check the error message when a push fails. It will tell you exactly how many sessions are allowed (e.g., "The login limit of 3 users has been reached"), which helps you decide whether a licence upgrade makes sense

Still need help? Reach out to your Customer Success Manager or contact our Support Team.