What should I do if offline orders are not syncing after reconnecting?

If you have reconnected to the internet but your offline orders are still not showing as Confirmed in the Orders tab, it is almost always a connection or sync setting issue, not a lost order. Queued orders are saved on the device and remain there until they push.

» How to fix this

1. Confirm the device actually has working internet. Open a webpage to test. Wi-Fi can show as connected but be captive-portal blocked at trade show venues and hotels.
2. Open WizOrder and bring it to the foreground for a moment so the sync can run.
3. Go to More > Settings > Sync Data and check that Incremental Sync is turned on.
4. Stay on the connection and keep the app open until queued orders flip to Confirmed in the Orders tab.
5. If the orders still do not sync after a few minutes on a verified-working connection, contact help@wizcommerce.com with the customer name, approximate time of order, and the device used.

» Things to keep in mind

• Orders submitted offline are saved on the device and queued for sync. They will not be lost if you close the app or if your battery runs out.
• Incremental Sync must be on for the app to push queued data automatically when you reconnect.
• Inventory shown offline reflects the last sync. For high-demand SKUs, verify availability once you reconnect before committing to delivery timelines.