--- title: What should I do if offline orders are not syncing after reconnecting? description: Learn what to check when offline orders do not sync after reconnecting, including checking internet connectivity, sync status, and pending offline queues. --- [Skip to content](https://knowledge.wizcommerce.com/what-should-i-do-if-offline-orders-are-not-syncing-after-reconnecting#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) 3. [Help with Orders](https://knowledge.wizcommerce.com/help-faqs#help-with-orders) June 9, 2026 # What should I do if offline orders are not syncing after reconnecting? If you have reconnected to the internet but your offline orders are still not showing as ***Confirmed*** in the ***Orders*** tab, it is almost always a connection or sync setting issue, not a lost order. Queued orders are saved on the device and remain there until they push. --- #### **» How to fix this** 1. Confirm the device actually has working internet. Open a webpage to test. Wi-Fi can show as connected but be captive-portal blocked at trade show venues and hotels. 2. Open ***WizOrder*** and bring it to the foreground for a moment so the sync can run. 3. Go to ***More \> Settings \> Sync Data*** and check that ***Incremental Sync*** is turned on. 4. Stay on the connection and keep the app open until queued orders flip to ***Confirmed*** in the ***Orders*** tab. 5. If the orders still do not sync after a few minutes on a verified-working connection, contact **[help@wizcommerce.com](mailto:help@wizcommerce.com)** with the customer name, approximate time of order, and the device used. **Note:** - **In offline mode, if items are added to the cart but the final step of creating a draft order is not completed, no order will be generated. As a result, there will be nothing to sync back once you come online, and the order will not be available anywhere in the app.** - Do not delete the app or sign out of the account until your queue is clear. That is where the queued data is held. --- #### **» Things to keep in mind** - Orders submitted offline are saved on the device and queued for sync. They will not be lost if you close the app or if your battery runs out. - ***Incremental Sync*** must be on for the app to push queued data automatically when you reconnect. - Inventory shown offline reflects the last sync. 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