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What to check if your B2B website is down or not loading properly?

If your WizShop B2B website is not opening, shows a blank or error page, or loads only partly, for example missing images or a product grid that will not appear, it is most often a local browser, connection, or domain issue rather than the platform being down. Here is how to check what is going on before you reach out to us.

» First, find out if it is down for everyone or just you

  1. Open your website on a different device or network, such as your phone on mobile data instead of office Wi-Fi.
  2. If it loads fine elsewhere, the problem is local to your browser, device, or connection, move to the next section.
  3. If it is down on every device and network, skip to "If it is still down, send us the details" below.

Tip: A quick way to confirm is to ask a colleague on a different connection to open the same link at the same time.

» Rule out local browser and connection issues

  1. Open the site in an incognito or private window, or try a different browser.
  2. Clear your browser cache and do a hard refresh of the page.
  3. Test your internet by opening a couple of other websites, if nothing loads, the issue is your connection, not your B2B site.
  4. Disable browser extensions one at a time, as some ad or script blockers can stop parts of a page from loading.

Note: Cached or outdated data is the most common reason a page loads only partly, with broken images or sections missing. A hard refresh fixes this in most cases.

» Check your domain if you use a custom web address

  1. If your site recently moved to a new domain or the domain was just renewed, allow time for the change to take effect.
  2. Confirm with whoever manages your domain that it has not expired and is pointing to the correct place.
  3. If a domain or hosting change was made just before the site stopped working, flag this to us, as it is a likely cause.

Note: WizCommerce builds and manages your site, but your domain is held with your domain provider, so domain or DNS changes on that side can make the site unreachable.

» If it is still down, send us the details

Email help@wizcommerce.com with the following so we can investigate quickly:

    • The website URL that is not working
    • What exactly is failing, a blank page, an error code, a constant loading spinner, or only some parts not appearing
    • Screenshots of what you are seeing
    • The time the issue was first noticed and whether it affects all users or just one.

» Things to keep in mind

  • Most "site is down" reports turn out to be local or domain related, the quick checks above resolve a large share of them.
  • The more detail you include in your request, the faster we can pinpoint and fix the cause.
  • A full platform outage is rare, confirming it is down on more than one device and the network can help narrow down the cause more efficiently.

Still need help? Reach out to our support team at help@wizcommerce.com.