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My QuickBooks Desktop connection is inactive. Orders are not being pushed - what should I do?

If your orders have stopped syncing, it means WizCommerce has lost its connection to QuickBooks Desktop (QBD). Don't worry, no orders are lost. Once the connection is restored, everything will sync automatically.

Below are the most common reasons this happens and how to fix each one.

» Start here: the most common fix

Most of the time, the connection drops simply because QuickBooks was closed or the Web Connector stopped running.

  1. Open QuickBooks Desktop on your computer
  2. If it was already open, close it fully and reopen it
  3. Open the QuickBooks Web Connector (you'll find it in your Windows taskbar or Start menu)
  4. Look for the entry named WizCommerce [Your Company Name] -- e.g., WizCommerce HomeDecor
  5. Make sure Auto-Run is turned on for that entry
  6. Check that the status shows as Active

Once the connection is active, any orders that were waiting will sync to QuickBooks automatically.

Tip: Keep QuickBooks Desktop open during your working hours so the connection stays active throughout the day.

» If the Web Connector appears stuck (e.g., frozen at 79%)

This happens occasionally and is easy to fix:

  1. Close the Web Connector
  2. Close QuickBooks Desktop completely
  3. Reopen QuickBooks Desktop first
  4. Then reopen the Web Connector

» If the above didn't work; check these one by one:

1. Do you have more than one version of QuickBooks installed?

A. Having multiple versions of QuickBooks Desktop installed on the same computer can cause connection errors. Check your Windows programs list and uninstall any older versions, keeping only the one you actively use.

2. Have you recently moved QuickBooks to a new computer?

A. If you moved the Web Connector connection from one computer to a new one, make sure the connection on the old computer is disabled, having connections active on both computers can cause sync conflicts.

3. Did you recently move or rename your QuickBooks company file?

A. If you renamed or changed the location of your QuickBooks company file, the Web Connector still points to the old location and will be unable to connect. In this case, you'll need to remove and re-add the connection. Contact WizCommerce Support and we'll walk you through it.

4. Is QuickBooks set to "Run as Administrator" but the Web Connector is not (or vice versa)?

A. QuickBooks Desktop and the Web Connector must launch with the exact same Windows permission level. If one is set to "Run as administrator" while the other is not, the Web Connector will be unable to connect. Right-click both programs and make sure "Run as administrator" is either turned on or off for both, they need to match.

Still not help? Reach out to your Customer Success Manager or contact our Support Team