Why did my customer's sales rep change to a default rep (like "TBD") after syncing?

For ERP-integrated accounts, rep assignment comes from your ERP, not from changes made in WizCommerce. If the change isn't made in the ERP as well (or the mapping isn't updated with support) the next sync undoes it, and any customer without a matching rep code falls back to your account's default rep. Until the correct mapping is done, the customer will show the default rep, which may be named "TBD" or something else depending on your ERP setup.

In short, the customer isn't misassigned, WizCommerce just doesn't have the rep mapping for them yet.

» How to fix it

1. Make the rep change in your ERP as well, not just in WizCommerce.
2. If you are not sure how, email help@wizcommerce.com with the old and new rep's name and email, and the team will update the mapping for you.
3. Re-sync. Your customers will then move to the correct rep and stay there.