Why don't ERP changes show up immediately in WizCommerce?

Changes made in your ERP system are reflected in WizCommerce based on how the integration between the ERP and WizCommerce is configured. Once the sync completes, the update appears in WizCommerce. Sync frequency depends on how your integration is set up.

» How does synchronization work?

WizCommerce uses Scheduled Synchronization for ERP integrations. Changes made in the ERP aren't reflected in WizCommerce right away. Instead, they are picked up during the next scheduled sync.

For example, if you update a product's attribute or visibility setting in the ERP, that change won't show up in WizCommerce right away. The changes stay pending until the next scheduled sync runs. Once that scheduled sync completes, the changes appear in WizCommerce.

» Why aren't my changes visible immediately?

If your integration uses scheduled synchronization, this is expected behavior not an issue with the product or the integration. Changes will only appear in WizCommerce after the next scheduled sync completes, or after a manual sync is run.

» Can I manually synchronize the changes?

Yes. If your organization has permission to run manual syncs, you can trigger the sync to bring in the latest ERP changes right away, without waiting for the next scheduled run.

Not all users have access to trigger a manual sync. If an update is urgent and needs to reflect right away, reach out to the WizCommerce support team. We will trigger the sync on your behalf when necessary or help investigate if the updates still aren't showing after a sync has completed.

» When should I contact Support?

Please get in touch if:

• Changes are still not visible after a scheduled or manual sync has completed.
• You are unable to trigger a manual sync.
• You believe the sync completed successfully, but the expected updates still aren't reflected in WizCommerce.

» Things to keep in mind

• Sync frequency depends on how your integration is configured and can vary by ERP.
• If the same issue keeps happening for the same product or field, let Support know so we can check for a configuration issue.