How do I delete a duplicate customer record in WizCommerce?

Duplicate customer records can cause problems. Sales reps may accidentally select the wrong account when placing orders, leading to errors and confusion. Here's how to clean them up.

» How to delete a duplicate customer

Step 1: Try deleting from the Admin Panel

1. Log in to the WizCommerce Admin Panel
2. Navigate to the Customers section and find the duplicate record
3. Open the customer profile and look for a Delete option
4. If the option is available, proceed with deletion

Step 2: If the Delete option isn't available Some accounts may not have self-serve deletion enabled. In that case, email help@wizcommerce.com with the following details and our team will handle it:

• Customer name
• Customer ID

» Important things to know before you delete

Website User Access: Deleting a customer record will also remove that customer's website user access. Make sure you are deleting the duplicate, not the active account the customer uses to log in.

Existing Orders are Safe: Any orders already placed under the duplicate record will be retained in the system. Deleting the customer profile does not delete their order history.

If your Account is Synced with an ERP: This is the most important step for ERP users. If you only delete the duplicate in WizCommerce, it may get recreated automatically during the next sync. Make sure to delete the duplicate from your ERP as well to prevent it from coming back.

» Tips to avoid duplicates in the future

• Before creating a new customer, always search for them first to check if they already exist
• If your account is ERP-synced, manage customer creation from the ERP wherever possible so WizCommerce stays in sync rather than creating parallel records
• If duplicates keep appearing after deletion, contact our Support Team — it may indicate a sync configuration issue that needs to be addressed at the source

Still need help? Reach out to your Customer Success Manager or contact our Support Team.