How do I stop a product from showing as available when its quantity is 0?

If a product on your B2B website is showing as available even though you have set the quantity to zero, it is likely because inventory tracking is turned off for that product.

Think of inventory tracking as a switch. When it is turned off, WizCommerce ignores the quantity you have entered and shows the product as available no matter what. Turning it on tells WizCommerce to actually check the quantity before showing availability to your buyers.

» How to fix it

1. Go to Manage in WizOrder as an Admin, then click on Import/Export, then Products.
2. Export your product list, this will download a spreadsheet to your computer.
3. Open the spreadsheet and find the product that is showing incorrectly.
4. Look for the column called Inventory Tracking, in Data Sheet and change the value for that product from No to Yes.
5. Save the file and re-import it back into WizOrder.
6. Check your B2B website, the product should now show the correct availability.

» If your inventory is managed through an integration

If WizCommerce is connected to another system that manages your inventory (such as QuickBooks or another integration), do not make changes to the spreadsheet yourself. Any changes you make will be overwritten the next time the two systems sync.

Instead, contact help@wizcommerce.com and our team will:

• Review and update your integration mapping and configuration
• Ensure inventory tracking is correctly enabled at the integration level
• Perform a full inventory sync

Once completed, verify the SKU availability on your B2B website.

» Things to keep in mind

• Inventory Tracking must be set to Yes for stock quantities to be enforced
• If Inventory Tracking is set to No, the product will always appear as available no matter what quantity is entered
• If you are unsure whether your account uses an integration for inventory, contact our Support Team before making manual changes