--- title: How do I update the email address or phone number of a sales rep? description: Need to update a user's email or phone number in WizCommerce? Learn what can be changed directly in the admin panel and what requires support assistance. --- [Skip to content](https://knowledge.wizcommerce.com/how-to-update-a-sales-rep-email-or-phone-number#main-content) [![Asset 9](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%209.png?width=223&height=30&name=Asset%209.png)](https://wizcommerce.com/) Open main navigation Close main navigation - [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) [Contact us](https://mail.google.com/mail/?view=cm&fs=1&to=help@wizcommerce.com) Hi, how can we help? - There are no suggestions because the search field is empty. 1. [WizCommerce Help Centre](https://knowledge.wizcommerce.com/) 2. [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs) 3. [Help with User Management](https://knowledge.wizcommerce.com/help-faqs#help-with-user-management) June 17, 2026 # How do I update the email address or phone number of a sales rep? If a sales rep's contact details have changed, an admin can update their phone number directly from the User settings. Email address changes follow a different path. --- Note: This applies to **non-integration accounts only**. If your WizCommerce account is integrated with an ERP or external system, user details may sync from that system, please reach out to [help@wizcommerce.com](https://mail.google.com/mail/u/0/?fs=1&to=help@wizcommerce.com&tf=cm) and we'll walk you through it. #### **» How to update a sales rep's phone number** 1. Log in to WizOrder as an admin. 2. Go to ***Settings*** → ***User Management*** → ***Users***. ![usermanagement](https://knowledge.wizcommerce.com/hs-fs/hubfs/usermanagement.png?width=670&height=378&name=usermanagement.png) ![user management 2](https://knowledge.wizcommerce.com/hs-fs/hubfs/user%20management%202.png?width=670&height=378&name=user%20management%202.png) 3. Find the sales rep you want to update and click on their name. 4. Update the ***Phone Number***  field with the new number.  ![Screenshot 2026-05-05 at 4.29.39 PM-1](https://knowledge.wizcommerce.com/hs-fs/hubfs/Screenshot%202026-05-05%20at%204.29.39%20PM-1.png?width=670&height=381&name=Screenshot%202026-05-05%20at%204.29.39%20PM-1.png) 5. Click **Save** to apply the changes. --- #### **» How to update a sales rep's email address** Since the email address is also what the sales rep uses to log in, it can't be edited directly. To change it, create a new user with the correct email first, then deactivate the old one and merge the data across. ##### Create a new user with the correct email address 1. Log in to ***WizOrder*** as an admin. 2. Go to ***Settings** → **Users*** and click ***Add User***. 3. Create a [new user](https://knowledge.wizcommerce.com/user-management#section-c) with the correct or updated email address. Assign the same role and permissions as the existing sales rep. 4. Once the new user is created, go back to the existing (old) sales rep record. **Deactivate the old user and move their data to the new user** 1. Open the existing (old) sales rep's user details page. ![Screenshot 2026-05-05 at 5.29.30 PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/Screenshot%202026-05-05%20at%205.29.30%20PM.png?width=670&height=383&name=Screenshot%202026-05-05%20at%205.29.30%20PM.png) 2. Go to the ***Status*** field and set it to ***Inactive***.  ![Screenshot 2026-05-05 at 5.06.23 PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/Screenshot%202026-05-05%20at%205.06.23%20PM.png?width=670&height=381&name=Screenshot%202026-05-05%20at%205.06.23%20PM.png) ![Screenshot 2026-05-05 at 4.52.31 PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/Screenshot%202026-05-05%20at%204.52.31%20PM.png?width=670&height=382&name=Screenshot%202026-05-05%20at%204.52.31%20PM.png) 3. A pop-up will appear asking you to select the user to move the data to. Choose the newly created user, this will move all customers, orders, and quotes created by the old rep to the new one.  ![Screenshot 2026-05-05 at 4.53.32 PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/Screenshot%202026-05-05%20at%204.53.32%20PM.png?width=670&height=381&name=Screenshot%202026-05-05%20at%204.53.32%20PM.png) ![Screenshot 2026-05-05 at 4.53.48 PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/Screenshot%202026-05-05%20at%204.53.48%20PM.png?width=670&height=382&name=Screenshot%202026-05-05%20at%204.53.48%20PM.png) 4. Once the merge is complete, the old user will show as ***Inactive*** in the ***Status*** column. ![Screenshot 2026-05-05 at 4.54.44 PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/Screenshot%202026-05-05%20at%204.54.44%20PM.png?width=670&height=381&name=Screenshot%202026-05-05%20at%204.54.44%20PM.png) 5. To reactivate the old user later, click the ***three-dot*** menu in the ***Action*** column on the Users page and select ***Reactivate***. ![Screenshot 2026-05-05 at 4.55.15 PM](https://knowledge.wizcommerce.com/hs-fs/hubfs/Screenshot%202026-05-05%20at%204.55.15%20PM.png?width=670&height=381&name=Screenshot%202026-05-05%20at%204.55.15%20PM.png) --- Not finding what you need? Contact our [support team](https://mail.google.com/mail/u/0/?fs=1&to=help@wizcommerce.com&tf=cm) at help@wizcommerce.com   - [Getting started](https://knowledge.wizcommerce.com/getting-started#main-content) - [Product Overview](https://knowledge.wizcommerce.com/getting-started#product-overview) - [Key Concepts You Should Know](https://knowledge.wizcommerce.com/getting-started#key-concepts-you-should-know) - [Product Guides](https://knowledge.wizcommerce.com/getting-started#product-guides) - [Trade Show Checklist](https://knowledge.wizcommerce.com/getting-started#trade-show-checklist) - [Product Search & Discovery](https://knowledge.wizcommerce.com/product-search-discovery#main-content) - [AI Product Recommendations](https://knowledge.wizcommerce.com/product-search-discovery#ai-product-recommendations) - [Filter and Navigate](https://knowledge.wizcommerce.com/product-search-discovery#filter-and-navigate) - [Catalog](https://knowledge.wizcommerce.com/product-search-discovery#catalog) - [Product Selection & Ordering](https://knowledge.wizcommerce.com/product-selection-ordering#main-content) - [Orders](https://knowledge.wizcommerce.com/product-selection-ordering#orders) - [Quotes](https://knowledge.wizcommerce.com/product-selection-ordering#quotes) - [Cart](https://knowledge.wizcommerce.com/product-selection-ordering#cart) - [Presentations](https://knowledge.wizcommerce.com/product-selection-ordering#presentations) - [Wishlist](https://knowledge.wizcommerce.com/product-selection-ordering#wishlist) - [Item History](https://knowledge.wizcommerce.com/product-selection-ordering#item-history) - [Invoices](https://knowledge.wizcommerce.com/product-selection-ordering#invoices) - [Customers & Accounts](https://knowledge.wizcommerce.com/customers-accounts#main-content) - [Customer Relationship Management (CRM)](https://knowledge.wizcommerce.com/customers-accounts#customer-relationship-management-crm) - [Inventory & Warehousing](https://knowledge.wizcommerce.com/inventory-warehousing#main-content) - [Inventory availability](https://knowledge.wizcommerce.com/inventory-warehousing#inventory-availability) - [Payments](https://knowledge.wizcommerce.com/payments#main-content) - [Payment Dashboard](https://knowledge.wizcommerce.com/payments#payment-dashboard) - [Pricing & Commercials](https://knowledge.wizcommerce.com/pricing-commercials#main-content) - [Pricelist](https://knowledge.wizcommerce.com/pricing-commercials#pricelist) - [Discounts & Promotions](https://knowledge.wizcommerce.com/pricing-commercials#discounts-promotions) - [Claims & Credits](https://knowledge.wizcommerce.com/pricing-commercials#claims-credits) - [AI Co-Workers](https://knowledge.wizcommerce.com/ai-co-workers#main-content) - [Ella - AI Order Entry Assistant](https://knowledge.wizcommerce.com/ai-co-workers#ella-ai-order-entry-assistant) - [WizPilot - AI Assistant](https://knowledge.wizcommerce.com/ai-co-workers#wizpilot-ai-assistant) - [WizStudio](https://knowledge.wizcommerce.com/wizstudio#main-content) - [Creating & Editing Images](https://knowledge.wizcommerce.com/wizstudio#creating-editing-images) - [Lifestyle Generator](https://knowledge.wizcommerce.com/wizstudio#lifestyle-generator) - [Silo Editor](https://knowledge.wizcommerce.com/wizstudio#silo-editor) - [Bulk Silo Editor](https://knowledge.wizcommerce.com/wizstudio#bulk-silo-editor) - [Asset Library (Assets)](https://knowledge.wizcommerce.com/wizstudio#asset-library-assets) - [AI Image Expander](https://knowledge.wizcommerce.com/wizstudio#ai-image-expander) - [Reports & Analytics](https://knowledge.wizcommerce.com/reports-analytics#main-content) - [Business Reports](https://knowledge.wizcommerce.com/reports-analytics#business-reports) - [Manage your WizCommerce (Admin)](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#main-content) - [Import / Export](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#import-export) - [Organizational Settings](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#organizational-settings) - [Product Management](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#product-management) - [Managing Your WizShop Website](https://knowledge.wizcommerce.com/manage-your-wizcommerce-admin#managing-your-wizshop-website) - [Integration & Apps](https://knowledge.wizcommerce.com/integration-apps#main-content) - [Marketing Integration](https://knowledge.wizcommerce.com/integration-apps#marketing-integration) - [Integration Dashboard](https://knowledge.wizcommerce.com/integration-apps#integration-dashboard) - [Help & FAQs](https://knowledge.wizcommerce.com/help-faqs#main-content) - [Help with Orders](https://knowledge.wizcommerce.com/help-faqs#help-with-orders) - [Help with Quotes](https://knowledge.wizcommerce.com/help-faqs#help-with-quotes) - [Help with Presentation](https://knowledge.wizcommerce.com/help-faqs#help-with-presentation) - [Help with Inventory](https://knowledge.wizcommerce.com/help-faqs#help-with-inventory) - [Help with User Management](https://knowledge.wizcommerce.com/help-faqs#help-with-user-management) - [Help with Pricelist & Discounts](https://knowledge.wizcommerce.com/help-faqs#help-with-pricelist-discounts) - [Help with WizStudio](https://knowledge.wizcommerce.com/help-faqs#help-with-wizstudio) - [Help with Ella](https://knowledge.wizcommerce.com/help-faqs#help-with-ella) - [Help with Org Settings (Admin)](https://knowledge.wizcommerce.com/help-faqs#help-with-org-settings-admin) - [Help with Emails](https://knowledge.wizcommerce.com/help-faqs#help-with-emails) - [Help with Products](https://knowledge.wizcommerce.com/help-faqs#help-with-products) - [Help with Import/Export](https://knowledge.wizcommerce.com/help-faqs#help-with-import-export) - [Help with WizShop](https://knowledge.wizcommerce.com/help-faqs#help-with-wizshop) - [Help with Integration](https://knowledge.wizcommerce.com/help-faqs#help-with-integration) - [Help with Categories and Collections](https://knowledge.wizcommerce.com/help-faqs#help-with-categories-and-collections) - [Help With Customers](https://knowledge.wizcommerce.com/help-faqs#help-with-customers) - [Help with Trade Show](https://knowledge.wizcommerce.com/help-faqs#help-with-trade-show) [![Asset 10](https://knowledge.wizcommerce.com/hs-fs/hubfs/Asset%2010.png?width=238&height=32&name=Asset%2010.png "Asset 10")](https://wizcommerce.com/)   [mailto:help@wizcommerce.com](mailto:help@wizcommerce.com) Copyright © 2025, WizCommerce